Shipping & Payment
Shipping Delay Announcement
Immediately after your order is placed, an Order Confirmation email will be sent to you.
Delivery - Our shipping process is divided into two parts:
1. Processing Time
Once your order is conﬁrmed, your items will be prepared for shipping. Most items take 7-10 business days to be processed. Due to the shoes are hand-made, processing time of shoes will be longer about 1~2 weeks depending on the complexity of styles.
2. Shipping Time
Once your order is shipped, you will receive a shipping confirmation email with details about the items in the package as well as a tracking number and a link to the tracking website. To track your package, simply click onto the link provided.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.
Estimated Standard Shipping Time for some example areas:
- United States: 10 ~ 20 business days
- United Kingdom, Australia: 9 ~ 18 business days
- France,Germany: 8 ~ 20 business days
- Mexico, Canada: 10~20 business days
If you need expedited express delivery, please contact our customer service email: [email protected]
Expedited Shipping Time: 5~7 days for all countries.
Affected by Covid-19, there will may be some delay on the delivery.
We deliver to the countries: The Unite States(exclude Hawaii/Alaska/Puerto Rico), Mexico, Canada, Germany, France, The United Kingdom, Australia.
Below you can see shipping rates for some countries:
1. DO YOU SHIP INTERNATIONALLY? HOW MUCH IS SHIPPING?
Yes, we can ship to most of target countries worldwide and FREE shipping for order over $79! If you do not find shipping option after filling in checkout shipping info, you can contact us for help.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Order processing time takes 2-3 business days before shipment. Deliveries take usually 1-2 weeks! However, due to the distance between countries, slow postal services, and shipping delays it can sometimes take up to one month in special case. You can contact us for specific shipping times.
(Please attention:The processing time of the shoes may take about 7-14 days)
3. MY ORDER HAS NOT ARRIVED YET? EVEN AFTER YOUR PROMISED "2 WEEKS" WHY?
While some parcels can arrive early, some others may experience shipping delays, or the destination is out of service for certain carrier. If it does not arrive by 8 weeks upon ordering, we can help reship your order or refund guaranteed!
4. I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
Due to different handling time, your ordered items may be partly shipped with different parcels. Meanwhile, part of parcels may experience shipping delays while others do not. If not receiving whole items, you can contact us to check with your name and order number.
5. WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to get one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
6. ORDER TRACKING？
Orders are processed and shipped within 2-3 days of placement unless otherwise stated. Tracking information will be sent to you for each package shipped out. Once your order is shipped, we will send you a shipping confirmation email containing the tracking number and link so you can follow your parcel's journey.
We accept credit card and paypal payment for your ordering in Kistania.com online. You can choose the payment method during the order process.
Paying by credit card is safe, easy and convenient at Kistania.com. We currently accept the following forms of card type:
- American Express
- Japanese Credit Bank (JCB)
- Diners Club & Discover
Kistania does not store or review your credit card information. As such, should any issues arise regarding your credit card transaction, please contact your credit card company. Kistania cannot accept any responsibility for any credit card payment issues.
With PayPal you can send payment quickly and securely online. You can pay with credit card, debit card or through your bank account. Once your order is submitted, you will be redirected to PayPal’s site where you can make the payment.