SHIP INFO
Order Confirm
Immediately after your order is placed, an Order Confirmation email will be sent to you.
Delivery - Our shipping process is divided into two parts:
1. Processing Time
Once your order is conï¬rmed, your items will be prepared for shipping. Most items take 7-10 business days to be processed. Due to the shoes are hand-made, processing time of shoes will be longer about 1~2 weeks depending on the complexity of styles.
2. Shipping Time
A small amount of shoes are heavy, and the shipping fee is $5.99
Delivery
Once your order is shipped, you will receive a shipping confirmation email with details about the items in the package as well as a tracking number and a link to the tracking website. To track your package, simply click onto the link provided.
Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.
Estimated Standard Shipping Time for some example areas:
- United States: 10 ~ 20 business days
- United Kingdom, Austrailia: 9 ~ 18 business days
- France,Germany: 8 ~ 20 business days
- Mexico, Canada: 10~20 business days
If you need expedited express delivery, please contact our customer service email: service@kistania.com
Expedited Shipping Time: 5~7 days for all countries.
Affected by Covid-19, there will may be some delay on the delivery.
PAYMENT
If you still have questions about this, click here for details>
