SHIP INFO

Order Confirm 

Immediately after your order is placed, an Order Confirmation email will be sent to you.

Delivery - Our shipping process is divided into two parts:

1. Processing Time

Once your order is confirmed, your items will be prepared for shipping. Most items take 7-10 business days to be processed. Due to the shoes are hand-made, processing time of shoes will be longer about 1~2 weeks depending on the complexity of styles.

2. Shipping Time

A small amount of shoes are heavy, and the shipping fee is $5.99

Delivery

Once your order is shipped, you will receive a shipping confirmation email with details about the items in the package as well as a tracking number and a link to the tracking website. To track your package, simply click onto the link provided. 

Please note that sometimes it takes the shipping company some time to update the status of the shipment and your tracking link may not work immediately. In the event of any unsuccessful delivery, you will also be notified by e-mail.

Estimated Standard Shipping Time for some example areas: 

• United States: 10 ~ 20 business days
• United Kingdom, Austrailia: 9 ~ 18 business days
• France,Germany:  8 ~ 20 business days
• Mexico, Canada: 10~20 business days

If you need expedited express delivery, please contact our customer service email: service@kistania.com
Expedited Shipping Time: 5~7 days for all countries.

Affected by Covid-19, there will may be some delay on the delivery.

PAYMENT




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7 Days easy Return/Exchange

We have high quality control standard to make sure all the products we ship in perfect conditions. If you are not 100% satisfied with the items you received, we gladly accept the return&exchange within 7 days of receipt. Please make sure items in new condition. Note that overdue requests may not be accepted.

How to return the order

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